Everything you need to know before and after ordering. If your question isn't answered here, contact us — we reply within 24 hours, Monday to Friday.
Ordering & Payment
What payment methods do you accept?
Major credit and debit cards, Apple Pay, Google Pay, Shop Pay and PayPal. Every payment is processed over a 256-bit SSL encrypted connection. We never see or store your card details.
In which currency are prices shown?
All prices are shown and charged in US dollars (USD).
Can I change or cancel my order?
Yes, as long as the order has not been fulfilled — in practice within 24 hours of purchase. Email us as soon as possible with your order number. After fulfilment, the standard return process applies.
Are there any hidden fees?
No. Any applicable taxes are calculated and shown at checkout before you pay, and shipping is free.
Shipping & Delivery
Where do you ship?
We currently ship across the United States.
How much does shipping cost?
Shipping is free on every order, with no minimum.
How fast do you ship, and how long is delivery?
Orders are dispatched within 24 to 72 hours. Delivery then takes 5 to 12 business days with tracking. Busy periods and carrier delays can extend these estimates.
Where do orders ship from?
Orders are shipped from our overseas fulfilment partner. That is why delivery takes a few days longer than a domestic warehouse — and why we tell you upfront rather than promise a two-day delivery we could not keep.
Can I track my order?
Yes. You receive a tracking number by email as soon as your order ships, and you can follow it any time on our order tracking page.
My order hasn't arrived. What now?
If it has been more than 20 business days since you ordered, email us with your order number. We investigate straight away and will either reship your order or refund it in full.
My parcel arrived damaged.
Photograph it and email us within 72 hours. We send a replacement at no extra cost.
Returns & Refunds
What is your return policy?
You have 30 days from delivery to request a return and a full refund, on every product we sell — including items bought at a promotional price.
How do I start a return?
Email us first with your order number and the reason. Every return must be approved before you ship anything back; parcels sent without approval cannot be accepted or refunded. We reply with official return instructions, including the return address, usually within 24 hours.
Who pays for return shipping?
Return shipping is the customer's responsibility, and we do not provide prepaid return labels. Our returns facility is at our overseas fulfilment centre, so international rates may apply. Please use a tracked service.
Is there a restocking fee?
No. We never charge a restocking fee.
In what condition must the item be?
Unused and in its original packaging, with proof of purchase.
When do I get my money back?
Once your parcel reaches our facility and is inspected, we refund the full product price to your original payment method within 10 business days.
What if the item is faulty or the wrong one?
Email us within 7 days of delivery with photos. Once confirmed, you get a free replacement or a full refund at no cost to you — in most cases with nothing to send back.
Do you offer exchanges?
Not directly. The fastest way to get a different size is to return the board you have and place a new order once your return is approved.
Are digital products returnable?
No. Our recipe e-book is delivered instantly by email and cannot be returned once downloaded. If you have any trouble accessing your download, contact us and we will fix it.
Our Boards
What are the exact sizes?
Small 28 × 18 cm (11 × 7 in), Medium 32 × 22 cm (12.5 × 8.5 in), Large 38 × 28 cm (15 × 11 in). Thickness runs 1.5 to 2.5 cm depending on the board.
What is end grain, and why does it matter?
On an end-grain board the wood fibres stand upright, so the blade slips between them instead of slicing across them. The surface parts around the knife and closes back up behind it. It is how butcher blocks have been built for over a century, and it is why the board does not fill up with permanent grooves.
Is acacia food-safe?
Yes. Solid acacia hardwood with no chemical finishes or coatings, so nothing leaches into your food. And unlike plastic, wood does not shed microplastics when you cut on it.
Will it dull my knives?
No, the opposite. Wood gives slightly under the blade and protects the edge. Hard surfaces like plastic, glass and stone are what dull knives.
How do I care for my board?
Hand wash with warm water and a little soap, then towel dry and stand it upright. Never the dishwasher, never soaking. Rub in a food-grade mineral oil about once a month.
Is the recipe e-book really included?
Yes. Every 3-Board Set includes our 28-page e-book From Board to Table at no cost — 16 recipes and the full care guide, delivered by email straight after purchase. It is also sold on its own for $15.
Still need help?
Email contact.boardmere@gmail.com, call +33 7 56 82 17 87, or use the form on our contact page. We answer every message within 24 hours, Monday to Friday. Including your order number (format #XXXX) helps us help you faster.